How ZamMaintain handles account, property, maintenance, messaging, and payment-related information.
Last updated: July 3, 2026We collect information needed to operate the platform, including account profiles, company details, property records, units, maintenance requests, uploaded issue photos, completion proof, feedback, messages, notifications, audit logs, subscription records, and payment status information.
We use this information to authenticate users, route role-based dashboards, coordinate maintenance requests, assign technicians, show request history, support messaging, process subscription and service payments, maintain audit logs, and improve operational reliability.
Access is limited by role. Administrators manage company data, managers coordinate repairs, tenants see their unit and requests, technicians see assigned work, and platform administrators review company, technician, subscription, and payout activity.
Uploaded photos, completion proof, and technician documents are used to verify maintenance activity and technician eligibility. Users should avoid uploading unrelated personal or sensitive information.
Payment flows may use external providers such as Xendit. ZamMaintain stores payment references, checkout status, invoice identifiers, payout status, and related audit data, but payment credentials are handled by the payment provider.
We use application access controls, authentication, role checks, and audit records to protect platform data. No system can guarantee absolute security, so users should keep credentials private and report suspicious activity promptly.
For privacy questions, contact support@zammaintain.com.
